Legal
Subscription, Refunds & Cancellation
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This policy applies to the galerija seller subscription — the only payment processed through galerija. It does not apply to sales of items between users, which happen directly and are not handled by us (see section 5).
1. What you are paying for
The seller subscription is a digital service that grants access to publish listings for a defined period. It is charged in MKD (Macedonian denar) and processed by CaSys (Casys AD Skopje) (see Payments & Security). Plan price, billing period and features are shown at the point of purchase.
2. Activation and delivery
The subscription is a digital service delivered by activation: publishing access is enabled immediately after a successful payment is confirmed by the payment provider. There is no physical shipment.
3. Right of withdrawal (distance contract)
Under the consumer-protection law of the Republic of North Macedonia, a consumer generally has a 14-day right to withdraw from a distance contract. For a digital service that begins immediately, this right can be lost once the service has been fully performed, where you have expressly requested immediate provision and acknowledged that you thereby lose the right of withdrawal. Where the subscription has not yet been used, the withdrawal right applies as provided by law.
4. Refunds and cancellation
[REFUND TERMS — business decision, confirm with adviser.] Set out here exactly how refunds and cancellation work. A common, lawful approach for a digital subscription is:
- You may cancel at any time; cancellation stops future renewals, and access continues until the end of the period already paid for.
- A full refund is available within 14 days of purchase if you have not yet used the subscription to publish or republish a listing.
- Once the subscription has been used to publish, the service is treated as provided and the paid period is generally non-refundable, except where required by law or in case of a proven service fault on our side.
- Approved refunds are returned to the original payment card via the payment provider, normally within [N] business days.
To request a refund or cancel, contact galerija.209@gmail.com with your account email and the transaction reference. Nothing here removes mandatory consumer rights you have under the law of the Republic of North Macedonia.
5. Sales between users are not covered
galerija does not sell items and does not process payments for items. Payment, delivery, returns and refunds for a purchased item are agreed and handled directly between the buyer and the seller. Any dispute about an item is between those users.
6. Contact
Billing questions: Contact & Support — galerija.209@gmail.com, [SUPPORT PHONE, e.g. +389 …].
The refund terms in section 4 are a lawful default to choose from, not a decision — confirm the exact stance and the refund processing time, and have it checked against the consumer-protection law of the Republic of North Macedonia and CaSys’ requirements before publishing.